As part of its ongoing commitment to quality excellence, CAPTIV is committed to supplying the highest quality UPVC windows and doors.
We endeavour to provide products that meet or exceed customer expectation and international standards, which in turn help us to retain customer loyalty and deliver strong business performance.
Our Quality policy is to:
- Maintain and keep records of a quality management system in accordance with international standards, regulations and directives
- Ensure all staff are fully trained and understand their role providing quality products and good customer service Provide products which fully meet customer requirements
- Develop or acquire products which are effective, safe and reliable
- Make sure the services and materials from suppliers are of consistent and sufficient quality
- Strive for continual improvement in performance, underpinned by the necessary financial resources, and highlight objectives and progress through internal and external communications